Shipping & Returns

Order Processing

Please allow 7-12 BUSINESS DAYS for all orders to be processed prior to shipping. THIS PROCESSING PERIOD MAY BE LONGER DURING HOLIDAYS AND PROMOTIONAL SALES. Please contact us if you need an order sooner. In some instances rush shipping is available.

 

Shipping

We charge $3.00 for standard shipping for orders using First Class USPS mail. Express shipping transit time takes 3-4 business days and USPS transit time takes 3-5 business days. International shipping can take over a month depending on the destination's customs regulations. In the very rare case that your item is lost in shipping we will do everything we can to locate it, but are not responsible if it does not arrive on the scheduled date.

 

Returns

We want you lovin' your new piece and rockin' it all over town!!! But if for some reason it is not what you expected, you can return/exchange any NON-CUSTOM piece within 15 days of the shipping date, minus shipping costs for store credit. Your return must be in its original condition and undamaged. Please email us at email@jenniferengel.com to initiate the return. There are NO returns or exchanges on custom pieces or hand stamped jewelry. Hand stamped jewelry is handmade. Every piece is carefully crafted. No one piece is exactly the same. Because it is hand stamped, there are sometimes slight variations in letter spacing, alignment, and indentations. No piece is perfect, that is what gives hand stamped jewelry such beauty and character.