HANDCRAFTED IN THE USA WITH MY TWO ARTISAN HANDS
I accept PayPal, Checks, Money Orders, and all Major Credit Cards.
Please allow 7-10 bus for all orders to be processed prior to shipping. Please contact us if you need it sooner. I sometimes offer rush shipping options. We charge $4.95 for standard shipping for orders under $75 using First Class USPS mail. Express shipping transit time takes 3-4 business days and USPS transit time takes 3-5 business days. International shipping can take over a month depending on the destination's customs regulations. In the very rare case that your item is lost in shipping we will do everything we can to locate it, but are not responsible if it does not arrive on the scheduled date.
We want you loving’ your new piece and rockin it all over town!!! But if for some reason it is not what you expected, you can return/exchange any non-custom piece within 15 days of the shipping date, minus shipping costs for store credit. Your return must be in its original condition and undamaged. Please email us at firstname.lastname@example.org get the ball rolling on the return. There are NO returns or exchanges on custom pieces or hand stamped jewelry. Hand stamped jewelry is handmade. Every piece is carefully crafted. No one piece is exactly the same. Because it is hand stamped, there are sometimes slight variations in letter spacing, alignment, and indentations. No piece is perfect, that is what gives hand stamped jewelry such beauty and character.
Wholesale accounts are available with a valid resale license. A minimum number of pieces is required. Email us at email@example.com for more information.
All of Jennifer Engel Designs jewelry comes beautifully packaged in our teal boxes with a gold bow. We also put the jewelry in a small plastic sleeve to keep it at a high polish.
Additional Policies and FAQs
HAND STAMPED JEWELRY
Hand stamped jewelry is handmade. Every piece is carefully crafted. No one piece is exactly the same. That is what gives it such beauty and character. There are NO returns or exchanges on hand stamped Jewelry. This is custom.
Gold Fill-14k Gold filled is considerably durable and considered a lifetime piece of jewelry. This is NOT gold plated or gold dipped vermeil jewelry which can chip off over time with wear. Gold filled metal is essentially a 14k gold tube filled with an inner core metal such as brass and has been mechanically bonded with high very hot heat. It will never chip or flake off such as gold plated metals.
Sterling silver jewelry is made with genuine silver.
Stones are natural entities; therefore no two pieces are exactly the same.
Note: The prices of gold, gold-filled, and silver jewelry are based on the current market value of precious metals.
Jennifer Engel Designs will repair jewelry if we are able to. The customer is responsible for shipping cost and any other cost that may occur. Please contact to see if we are able to repair.
WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROTECT YOUR INFORMATION?
We implement several security measures to maintain your personal information in a safe manner. When you place orders log into our site, we use a secure server. All sensitive/credit information you supply is transmitted via SSL technology and then encrypted into our databases. We do not have access to your credit card number once a transaction is placed. We cannot process transactions on your behalf, we can only refund prior purchases with information provided. It is contained on a third party server.
DO WE USE "COOKIES”?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your Site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service at 570-322-2332
Jennifer Engel Designs
901 Hepburn St.
Williamsport, PA 17701