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HANDCRAFTED IN THE USA WITH MY TWO ARTISAN HANDS

Customer Service

 

Payment

I accept PayPal, Checks, Money Orders, and all Major Credit Cards.

 

 

Shipping

Please allow 7-10 bus for all orders to be processed prior to shipping. Please contact us if you need it sooner. I sometimes offer rush shipping options. We charge $4.95 for standard shipping for orders under $75 using First Class USPS mail. Express shipping transit time takes 3-4 business days and USPS transit time takes 3-5 business days. International shipping can take over a month depending on the destination's customs regulations. In the very rare case that your item is lost in shipping we will do everything we can to locate it, but are not responsible if it does not arrive on the scheduled date.

 

 

Returns

We want you loving’ your new piece and rockin it all over town!!! But if for some reason it is not what you expected, you can return/exchange any non-custom piece within 15 days of the shipping date, minus shipping costs for store credit. Your return must be in its original condition and undamaged. Please email us at email@jenniferengel.com  get the ball rolling on the return. There are NO returns or exchanges on custom pieces or hand stamped jewelry. Hand stamped jewelry is handmade. Every piece is carefully crafted. No one piece is exactly the same. Because it is hand stamped, there are sometimes slight variations in letter spacing, alignment, and indentations. No piece is perfect, that is what gives hand stamped jewelry such beauty and character.

 

 

Wholesale

Wholesale accounts are available with a valid resale license. A minimum number of pieces is required. Email us at email@jenniferengel.com for more information.

 

 

Gift-wrap

All of Jennifer Engel Designs jewelry comes beautifully packaged in our teal boxes with a gold bow. We also put the jewelry in a small plastic sleeve to keep it at a high polish.

 

 

Additional Policies and FAQs

 

HAND STAMPED JEWELRY

Hand stamped jewelry is handmade. Every piece is carefully crafted. No one piece is exactly the same. That is what gives it such beauty and character.  There are NO returns or exchanges on hand stamped Jewelry. This is custom.

 

 

MATERIALS

Gold Fill-14k Gold filled is considerably durable and considered a lifetime piece of jewelry. This is NOT gold plated or gold dipped vermeil jewelry which can chip off over time with wear. Gold filled metal is essentially a 14k gold tube filled with an inner core metal such as brass and has been mechanically bonded with high very hot heat. It will never chip or flake off such as gold plated metals.

 

Sterling Silver

Sterling silver jewelry is made with genuine silver.

 

All stones

Stones are natural entities; therefore no two pieces are exactly the same.

 

Note: The prices of gold, gold-filled, and silver jewelry are based on the current market value of precious metals.

 

 

REPAIRS

Jennifer Engel Designs will repair jewelry if we are able to. The customer is responsible for shipping cost and any other cost that may occur. Please contact to see if we are able to repair.

 

 

WHAT INFORMATION DO WE COLLECT?

  •  We collect information from you when you sign up for emails or complete a purchase on the site. You may opt out of mailing lists at any time.
  •  When ordering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may also visit our Site anonymously.
  •  Like most websites, we use “cookies” to gather information about visitors and the number of visits to our site.
  •  We receive and record information from your web browser when you visit our site This includes your IP address and cookie information. This information is used to fight malware & spam and to facilitate collection of data concerning your interaction with the Site (e.g., what links you have clicked on & time on our site).
  •  Generally, the Site automatically collects usage information, such as the number and frequency of visitors to the Site. This information is used to identify patterns in behavior, but not in a manner that would identify you personally. This type of aggregate data enables us to learn how often individuals use parts of the site, and how we can analyze and improve them.
  •  We don’t collect financial information, like as your payment method (CC#, type, expiration date or any other financial information). That info is collected & stored by a third party payment processing company. Use & storage of that information is governed by the Authorize.net and Paypal’s applicable terms of service & privacy policy.

 

 

HOW DO WE PROTECT YOUR INFORMATION?

We implement several security measures to maintain your personal information in a safe manner. When you place orders log into our site, we use a secure server. All sensitive/credit information you supply is transmitted via SSL technology and then encrypted into our databases. We do not have access to your credit card number once a transaction is placed. We cannot process transactions on your behalf, we can only refund prior purchases with information provided. It is contained on a third party server.

 

 

DO WE USE "COOKIES”?

Yes, we do. Cookies are small files that a site or its service provider transfers to the hard drive of your computer through your browser (if allowed). This enables the site’s or service provider’s systems to recognize your browser, then capture & recall certain information. One example is that we use cookies to help maintain items in your shopping cart. They’re also used to help understand your preferences based on current or previous activity on JenniferEngel.com, which enables us to improved services and easier shopping experience. Cookies help us compile aggregate data about Olive Yew traffic & interaction so we can offer better a overall experience & functionality in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your Site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service at 570-322-2332

 

 

YOUR CONSENT

By using our Site, you consent to our privacy policy. If you would like to opt out of a mailing list, please contact us

 

Jennifer Engel Designs

901 Hepburn St.

Williamsport, PA 17701

570-322-2332

Email@Jenniferengel.com